Privacy Policy

This Privacy Policy explains how Shree Honnakirana Academy LLP, operating as PrepMe.Pro, collects, uses, discloses, stores, and protects your personal data when you visit https://prepme.pro, use our platform, enrol in our programs, attend webinars, or otherwise interact with us.

We are committed to handling your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.

For the purposes of the DPDP Act, the Data Fiduciary is:

We collect only the data reasonably necessary to provide our Services, in the following categories:

• Identity & contact details — name, email address, phone/WhatsApp number, postal address, date of birth, and gender.
• Account & profile data — username, password, batch, chosen track (Student Success Core, Competitive Exam Prep, or Study Abroad Prep), and stated goals.
• Educational & aspirational data — current education level, target exams (e.g., KPSC, UPSC, Banking), target universities and countries, test scores (e.g., GRE, IELTS), and academic background.
• Application support data — for Study Abroad students: Statements of Purpose (SOP), Letters of Recommendation (LOR), academic transcripts, and documents uploaded for counselling, application, or visa support.
• Communications — messages sent via contact forms, email, WhatsApp, webinar registrations, and counselling sessions.
• Payment information — billing details and transaction records. Card and bank details are processed by third-party payment gateways; we do not store your full card numbers.

• Usage & learning data — courses accessed, classes attended, mock test results, practice activity, progress and performance metrics, study streaks, and AI-LMS dashboard analytics.
• Technical data — IP address, browser type, device identifiers, operating system, and access logs.
• Cookies & similar technologies — as described in Section 8.

• College or institutional partners who enrol you in our programs.
• Service providers such as payment gateways and analytics tools.

Some of our learners may be under the age of 18. In accordance with the DPDP Act, where a user is a child (under 18) or a person with a disability who has a lawful guardian, we require verifiable consent of a parent or lawful guardian before processing their personal data.

We do not undertake any processing likely to cause a detrimental effect on the well-being of a child, nor do we carry out tracking, behavioural monitoring, or targeted advertising directed at children.

We use your personal data to:

• Create and manage your account and deliver the program you enrol in.
• Personalise your study plan and provide AI-driven recommendations, progress tracking, and dashboards.
• Conduct live classes, mock tests, doubt-clearing sessions, counselling, and webinars.
• Provide study-abroad services including university selection, application, SOP/LOR, and visa guidance.
• Process payments, EMIs, scholarships, and refunds.
• Communicate with you about your enrolment, schedules, results, and support requests.
• Send service updates and, with your consent, marketing and promotional messages (you may opt out at any time).
• Improve our Services, develop new features, and conduct internal analytics.
• Comply with legal obligations and enforce our Terms & Conditions.

We process your personal data on the basis of your consent, and for certain legitimate uses permitted under the DPDP Act — including providing a service you have requested, complying with legal obligations, and responding to medical or safety emergencies.

We do not sell your personal data. We may share it only in the following circumstances:

• Faculty and mentors delivering your classes and providing feedback.
• College and institutional partners where you are enrolled through a partner institution, for co-branded programs, certification, and progress reporting.
• Service providers (Data Processors) — including cloud hosting (Frappe Cloud), payment gateways, communication tools (email, WhatsApp, Google Meet), and analytics providers — who process data under contractual confidentiality and security obligations.
• University and visa authorities where you request study-abroad application or visa support and authorise such sharing.
• Legal and regulatory authorities where required by law, court order, or to protect our rights, users, or the public.
• Successors in the event of a merger, acquisition, or reorganisation, subject to this Policy.

We use cookies and similar technologies to keep you signed in, remember preferences, measure usage, and improve the Website. You can control or disable cookies through your browser settings, though some features may not function properly without them. We may use third-party analytics tools that set their own cookies.

We retain your personal data only for as long as necessary to fulfil the purposes set out in this Policy, to provide the Services you have enrolled in, and to comply with legal, accounting, or reporting obligations. When data is no longer required, we securely delete or anonymise it.

We implement reasonable security practices and procedures, including encryption in transit, access controls, and secure hosting, to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

In the event of a personal data breach, we will notify the Data Protection Board of India and affected users as required under the DPDP Act. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you have the following rights regarding your personal data:

Under the DPDP Act, as a user you are expected to:

• Provide accurate and complete information when using our Services.
• Not impersonate another person or provide false details.
• Not suppress material information when providing data for any document or service.
• Not register false or frivolous grievances with us.

Our Website and Services may contain links to third-party websites such as partner universities, payment gateways, and social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review their individual privacy policies before sharing any personal data with them.

If you have any questions, concerns, or complaints about this Policy or our handling of your personal data, please contact our Grievance Officer. We will acknowledge and respond within the timelines prescribed under applicable law.

We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest revision. Material changes will be communicated through the Website or by email. Your continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

This Privacy Policy is governed by the laws of India. Any disputes arising in relation to it are subject to the exclusive jurisdiction of the courts at Sirsi, Karnataka.